Please be informed that, in accordance with our internal security policy, requests involving changes to key account details require additional verification. As such, we will need you to provide supporting documentation to proceed with the phone number update.
This measure is in place to help protect your account and ensure that all changes are made with proper authorization. Once we receive and verify the required document(s), we will proceed with the update and notify you accordingly.
Mandatory Document
- A copy of IC / Passport
- A copy of mobile phone latest statement or screenshot from telco mobile app
Do note:
- Screenshot are taken from the Profile or Contact Details section.
- The Member’s name, mobile number, and address are clearly visible.
You may submit your request here: https://mybonuslink.zendesk.com/hc/en-us/requests/new