What to Do If You Haven’t Received Your Redemption Item

If your redemption item hasn’t arrived after the expected delivery period and you have cross checked against the courier delivery tracking, you can either contact the courier service directly to check on the delay or you can contact BonusLink for assistance.

To help us process your request faster, please provide the following information:

• Full Name

• Mobile Number

• Email Address

• Order Number

You can submit your request via:

• Email: [e-mail]

• WhatsApp: [phone]

• BonusLink Website: Click the bubble help button at the bottom of the website to use the web widget.