If your redemption item is damaged or faulty, upon delivery you can contact BonusLink for assistance.
Please note:
We only accept cases reported within 3 days from the delivery date.
The item must be returned with the original packaging.
To help us process your request faster, please provide the following information:
Full Name
Mobile Number
Email Address
Order Number
Clear Photo or Video of the damaged/faulty item
You can reach out to us Monday to Friday, 9:00 AM – 6:00 PM via:
WhatsApp: 03-7626 1000
BonusLink Website: Click the help bubble at the bottom of the website to submit your ticket via the web widget